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CRM PRODUCTS >>   CALLBASE CRM
 
The CallBase Customer Relationship Management (CRM) module builds on the contact management features offered in the CallBase product since it was first launched in March 1997. CallBase CRM is an ideal call centre software solution because it is easily customized to improve the overall call centre experience and results. Standard features include the ability to track all communications with your clients (outbound and inbound), project activity tracking, task assignments, task reminders, product distribution, and a web ecommerce catalogue.

CallBase CRM can be used for Inbound Enquiries Management Order Fulfillment, Inventory Control, Contact Management, Customer Service, and Outbound Marketing.
CallBase CRM
Purchase Online

Product Information
CORE FEATURES
  • Ability to track all communications with clients
  • Set up Tasks and Reminders on an individual or project basis
  • Track customer history
  • Legacy integration
  • MS Outlook and Lotus Notes integration
  • Standard protocol interfaces with MAPI, SMTP, FTP and HTTP
  • Powerful Ad Hoc Query module that is easy-to-use
  • Advanced Query module with unlimited conditional statement capabilities
  • Email broadcasts integrated with fax broadcasts and label printing
  • Bilingual and Multilingual
  • Email Newsletters
  • Email Work Flow

    Download  Download CallBase CRM Brochure.



    Call for more details at 1-888-222-3056 (in Ottawa 613-234-7212), or email us at ProductInfo@nortak.com.



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