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NORTAK COMMUNICATIONS
 
EIC VoIP Phone System
The Interactive Intelligence Customer Interaction Center (CIC) is a revolutionary Windows server based pre-integrated IP PBX application suite and phone system designed for VoIP and SIP right out of the box. The award winning CIC system gives your enterprise everything it needs for "new-age" unified business communications.

» More information on VoIP Phone System.

CIC VoIP Contact Center System
The Customer Interaction Center (CIC) version of the Interactive Intelligence product is the worlds most installed Windows server based multi-media ACD platform for both inbound and outbound contact centers. The award winning CIC system can handle all types of interactions including phone calls, faxes, e-mails, voicemails, text chats and Web call-back requests, allowing today's contact center to greatly improve productivity and offer enhanced levels of customer service never before possible. A single Windows server running CIC is capable of replacing a wide range of legacy telecom systems including PBXs, IIVRs, ACDs, fax servers, voice mail systems, dialers and CTI gateways. And its powerful suite of pre integrated applications including real time Supervisor, Call Recording, Work Force Management and true Unified Reporting modules provide everything a state of the art contact center needs to offer world class service to its customers.

» More information on CIC.

CallBase CRM CRM Integration
We offer CRM solutions designed to work the way your people work, to integrate properly with your existing systems and to support your current business processes. From design, planning, deployment and support, to integrating that final screen pop from your Interactive Intelligence IP phone system, we provide everything you need to make your CRM application rollout work right the very first time.

» More information CRM Integration.




Call for more details at 1-888-222-3056 (in Ottawa 613-234-7212), or email us at ProductInfo@nortak.com.



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